Terms page · IT Management
IT Management
Computers, accounts, email, and WiFi for offices of 2 to 25 people, one location or several. Steady oversight during business hours, from the person who set it up.
Three plans, sized by the size of your team.
Pick the plan that fits how many people you have. Move up or down as the office changes. Every plan is month to month. It is oversight during business hours, Mon to Fri 9 to 5, Sat and Sun 9 to 2 ET, not an on-call helpdesk.
| Term | Essentials$250 /mo | Active$500 /moRecommended for 5 to 12 | Fractional CTO$1,000 /mo |
|---|---|---|---|
| Team size | Up to 5 people | Up to 12 people | Up to 25 people, multiple sites |
| Help | Remote help by email, text, or call, in business hours | Everything in Essentials | Everything in Active |
| Response | Within 24 hours | Same day | Same day |
| Updates and backups | On request | Checked monthly | Checked monthly |
| New-hire setups | $110/hr | 1 a month included, then $110/hr | 2 a month included, then $110/hr |
| On-site visits | $110/hr | 1 a month included, then $110/hr | 2 a month included, then $110/hr |
| Check-ins | Monthly check-in | Quarterly review | Quarterly review |
| Planning | Not included | Not included | Tool choices, budgets, and vendors decided with you. A seat at your planning table. |
| Bigger team or more locations? Let’s talk. | |||
Schedule 2. Monthly retainers, month to month
- Team size
- Up to 5 people
- Help
- Remote help by email, text, or call, in business hours
- Response
- Within 24 hours
- Updates and backups
- On request
- New-hire setups
- $110/hr
- On-site visits
- $110/hr
- Check-ins
- Monthly check-in
- Planning
- Not included
- Team size
- Up to 12 people
- Help
- Everything in Essentials
- Response
- Same day
- Updates and backups
- Checked monthly
- New-hire setups
- 1 a month included, then $110/hr
- On-site visits
- 1 a month included, then $110/hr
- Check-ins
- Quarterly review
- Planning
- Not included
- Team size
- Up to 25 people, multiple sites
- Help
- Everything in Active
- Response
- Same day
- Updates and backups
- Checked monthly
- New-hire setups
- 2 a month included, then $110/hr
- On-site visits
- 2 a month included, then $110/hr
- Check-ins
- Quarterly review
- Planning
- Tool choices, budgets, and vendors decided with you. A seat at your planning table.
Bigger team or more locations? Let’s talk.
Cove Tech Solutions · Engagement termsp. 2 of 6
The everyday tech of a small office.
Whatever plan you choose, this is the ground it covers.
Microsoft 365 or Google Workspace
Email, calendars, shared files, and who has access to what.
Laptops, phones, and printers
Set up, kept updated, and replaced when it’s time.
People joining and leaving
New hires and seasonal staff set up on day one, and closed out cleanly when they go. Each plan includes a set number of setups a month.
Backups
Checked, not assumed, so client files are there when you need them.
Security basics
Strong passwords, a shared vault, and two-step sign-in where it counts.
Vendors
Internet, phones, and POS. I make the calls so you don’t sit on hold.
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Bigger jobs, priced on their own.
You don’t need a plan to hire me for a project.
- 4.1Project work$110 /hr
- Or a fixed project quote, in writing, before work starts
New office setup
Internet, WiFi, computers, printers, and phones, ready for the first day.
WiFi and networks
Coverage in every room, including the back office and the conference room.
Microsoft 365 or Google Workspace
A clean setup, or a careful move from what you have now.
Security basics
Passwords, a vault, and two-step sign-in for the whole office.
Rewires and moves
Planned so the office works on the first morning in the new space.
Phones and vendors
New phone systems, better internet deals, and one person who handles the calls.
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Questions offices ask first.
Q.Are you on call 24/7?
No. Plans cover business hours, with same-day responses on Active and Fractional CTO. Steady oversight means emergencies get rare.
Q.What does “fractional CTO” mean?
A CTO owns a company's technology: which tools to buy, how they fit together, what it costs. A fractional one does that part time, without a full-time salary.
Q.Do you only work around Cape May?
No. I'm based in Cape May, and on-site around Cape May County and the Philadelphia area. Websites, tools, and most IT work happen remotely, for anyone.
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- i.
A 20-minute call
Free. How many people, how many locations, and what keeps going wrong.
- ii.
A look at what you have
On a call or on-site: computers, accounts, WiFi, and who pays for what.
- iii.
A plan sized to your team
Essentials, Active, or Fractional CTO. Month to month.
- iv.
Everything written down
Notes anyone can follow and every login in a vault you control.
Book a 20-minute call. The first one is free.
The Handoff Promise. Everything lives in your accounts, under your name, written down, with every login in a vault you control. Month to month, no lock-in. If something happens to me, another IT person could pick it up from my notes on day one.
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